FAQs

Have questions? We have answers. Here are the most common things people ask before gifting a PigeonPost adventure.

How large is the font?

We use a minimum of 14pt serif font (Georgia) for maximum readability for seniors. This exceeds the 12pt minimum recommended by Vision Australia for low-vision readers.

When are letters delivered?

Letters are posted on the 1st and 15th of every month via Australia Post. Domestic delivery typically takes 2-5 business days; international varies by destination (7-21 days).

Can I ship internationally?

Yes, we ship worldwide. International postage is included in the subscription price. Delivery times vary by destination — typically 7-21 business days via Australia Post International.

What if the recipient moves?

Just email us the new address and we'll update the mailing list for the next dispatch. We recommend updating at least 2 weeks before the next send date (1st or 15th) to ensure delivery.

Are the puzzles too difficult?

Our puzzles are designed for cognitive stimulation, not frustration. Crosswords use general knowledge clues; word searches feature theme words from the story; logic games are scaled for accessibility. Research shows the benefit is in the engagement, not perfection.

Can the recipient write back?

Absolutely! Each letter includes a self-addressed stamped envelope encouraging a reply. Many recipients enjoy writing back — it becomes a two-way correspondence that deepens the connection.

What if my loved one has dementia or vision impairment?

Our Senior tier uses 14pt Georgia font on high-contrast cream paper. The serialized format means each letter builds gently on the last — no complex plot tracking required. Many aged care facilities (like Regis Kuluin in QLD) use similar letter programs to encourage reminiscence and conversation among residents.

Is this a subscription that auto-renews?

No. PigeonPost is a one-time purchase for a 12-month adventure (24 letters). There are no ongoing subscriptions, no auto-renewals, and nothing to cancel. You pay once; the letters arrive on schedule; the adventure concludes naturally.

What payment methods do you accept?

We accept PayTo/PayID (email, mobile, or BSB + account number) and all major credit/debit cards via Stripe. All payments are processed in AUD. PayTo payments are authorized instantly through your banking app.

Can I preview a letter before buying?

Yes! Enter your email on the homepage for a free preview PDF. You'll see the paper quality, font size, puzzle style, and a sample chapter from Volume 1.